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Help - F.A.Q.

11.04.2013

  1. Who can use “Mobile money”?

  • The service is available to all prepaid subscribers.

2. There is system error while using “Mobile money”. What should I do?

  • Check whether the following requirements are met:

           You are prepaid subscriber;

  • Check that you have entered correct payment details
  • In order to pay for the services after activation of Kyivstar SIM-card which are enlisted below, first you will need to spend at least UAH 40 for Kyivstar telecommunication services.  Mobile Money will be activated within 2 days after this. Here's the list of services that fall under this restriction: VAB Repayment of credit,  Balance of payment card VISA , Privat Bank ( MasterCard top up), Forward Bank (Repayment of credit), Forward Bank(bank account top up), Sberegatelnaya kassa, Industrialbank (Credit card top up), Terra bank (bank card top up), Alfa bank ( debit card top up), Alfa bank (Repayment of a credit ), Alfa bank (credit card top up), Bank Vostok bank account top up,  Melitopol – credit,   Bank Bank Vostoc.Card top up, MasterCard (MC MS)  top up, Intertelekom, PeopleNet, Utel (Online), Lifecell, Vodafone, Kyivstar mob. communications, Wallet one, 2Pay Online, EasyPay wallet top up (by number wallet),  FOREX4YOU, LOTRO,  EasyPay wallet top up (by phone number), Web Money, FOREX MMSIS group, FIS, ФІС (FIS), Skype, Oriflame, Faberlic, Altivoip, GLOBALMANI :  +38 044 3000 277.
  • In n case of questions on financial services, call to contact center of  LLC " Electrum Payment System” :  +38 044 300 00 30.

 Please note: If you'll have any questions regarding financial services - you can find contacts of financial company you can address to directly on the page of service.